Current Status Alerts

  • Low Battery Alert, Flashing 12:00 or Timer Not Turning On

    Status: Solved

    After prolonged use, timers sold between June 2022 - December 2023 may experience an issue where they will show a 'Low Battery Alert', flash 12:00 or fail to turn on altogether. The cause of this issue has been traced to a faulty power supply which we have are no longer using.

    If you are impacted by this, we will replace the power supply for FREE. Please contact our support team at support@gymnext.com or use the chat function on our website and they will assist you.

  • Firmware Updates Not Applying

    Status: Solved

    A batch of timers with serial number starting with ST230306 or ST230910 were programmed incorrectly and do not include the bootloader program necessary to allow for over the air (OTA) updates.

    The timers will function properly but the firmware cannot be upgraded.

    If you are impacted by this, we will replace the control board for FREE. Please contact our support team at support@gymnext.com or use the chat function on our website and they will assist you.

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