FAQ
Shipping
Q. Where do you ship?
We ship to Canada, the USA, Europe (incl. UK) and Australia.
Q. How much does shipping cost?
Shipping is FREE for timers. Accessories are shipped for $10 USD.
Q. How long will it take to ship?
We ship with Amazon.com as our fulfillment provider, so must shipments are very quick. However, shipping times do vary by location and typically it takes 2-5 days for an order to arrive at its destination.
Warranty & Returns
What's your return policy?
You can return your unused product within 30 days for a full refund. It must be accompanied by proof of purchase and the original packaging. See our returns policy for more details.
What warranty do you offer
We offer a limited one-year warranty on all our products. This warranty covers defects in materials and workmanship. See our warranty info for more details.
Products - Flex Timer
How much bluetooth range is there?
Typical use should be within 50 feet of the device, but we have successfully used the clock and app from over 200 feet away. It varies based on the environment, weather and other factors.
How loud is the buzzer?
The buzzer in the Home and Gym Edition are 95db. That's really loud! You can adjust the volume in the app though.
How big is the display?
The Gym Edition has 4.0 inch high digits and the Home Edition has 2.3 inch high digits. These bright digits can be seen from hundreds of feet away.
Can it be used outside?
The home and gym edition are for indoor use. The LED displays are not well suited to direct sunlight and the enclosure is not waterproof.
What heart rate monitors will it work with?
The Apple Watch can be used to provide real time heart rate monitoring or a third party Bluetooth heart tracker can be used.
The Flex Timer app can integrate with any heart rate monitor that supports the bluetooth heart rate profile. This open standard allows any app to integrate with any heart rate monitor without tying you in to a vendor specific application.
Unfortunately, some companies do not follow this standard and instead use a proprietary protocol so that only their apps or their approved partner's apps can integrate with their technology.
The following chest strap heart rate monitors will work with the Flex Timer:
The following wristband/armband heart rate monitors will work with the Flex Timer:
Apps
Where can I download the apps?
Take a look at our Apps page for download links.
What are the minimum requirements for me to be able to run the apps?
The iOS app requires a bluetooth 4.0 (aka. Bluetooth Low Energy) connection and iOS 12.0 or higher.
The Android app requires a bluetooth 4.0 (aka. Bluetooth Low Energy) connection and Android 5.0 or higher.
How do I change volume for the Flex Timer?
To change the volume, you need to go to the preferences - audio page. At the bottom is a setting for Flex Timer Audio > Volume.
How do I change the time zone for daylight savings time?
To change the timezone, you need to go to the devices - Flex Timers page. While connected to your Flex Timer, press the name of the timer and choose the 'Settings' option. The settings page has a timezone offset that can be adjusted to account for daylight savings time.
Connection Issues
I cannot connect to the timer via BlueTooth. What should I do?
Follow the in-app connection guide available in the drawer menu (top left of the main screen). There are instructions unique to both iOS and Android.
That didn't work, what else can I try?
For Samsung users, please follow these instructions as well: We have received numerous reports of issues with our timer and the Samsung Galaxy Devices after they update to Android 10. Prior to Android 10, they worked fine. The issues seems to only be with the latest update.
Unfortunately, since we did not make any changes on our end, this issue appears to be limited to only Samsung Galaxy devices. Additionally, there are numerous complaints online about this impacting BTLE (Bluetooth Low Energy) with other BT devices as well.
The best links we have found to solve this issue are here:
https://thedroidguy.com/2019/11/fix-galaxy-s10-bluetooth-connection-issues-1103152
https://thedroidguy.com/fix-galaxy-s20-bluetooth-issues-1124423
We passed these along to other customers who were facing similar issues and they were able to get it working again using the first link and the clear bluetooth cache step or the clear bluetooth history step.
For iOS users, please follow these instructions as well:
Go to the iOS settings app. Scroll down to Flex Timer and select it. Ensure Bluetooth permissions are enabled for the Flex Timer app